Improve Problem Solving and Conflict Management Skills

A 2-day experiential seminar

Improve Problem Solving and Conflict Management Skills
17 January 2019 Icaro -Webmaster



An important skill for those who have a role of responsibility in a organization is to know how to deal with problems in a serene and rational way using effective methods, especially when the time and resources available are limited or even where organizational and procedural constraints allow very limited room for manoeuvre.

Reviewing the criteria by which one’s own decision-making process is managed can increase its effectiveness and make the work environment more peaceful and focused on the objectives.


The aim of the course is to bring to the level of awareness the mental mechanisms with which we face a problem and try to solve it.

The knowledge of these mechanisms will allow us to put ourselves in the right attitude, both physical and mental, to better solve and manage problems, at the individual and group level.


The course is aimed at managers and professionals who must frequently make decisions with a high organizational and economic impact, in a situation of organizational change, which must manage projects or phases of work that involve employees and collaborators.

Course organization and teaching methodology

The course develops in an integrated way, alternating moments of theoretical reflection with group work, individual exercises, simulations, etc. over two full-time days, from Thursday evening to Saturday early afternoon. It is a complete experience in which even the social moments (lunches and dinners, evening activities) have an educational value.

At the core of the method is the experience lived with the body, mind and emotions. What makes the experience effective is the particularly rich and articulated context in natural, cultural and relational elements. The keys are added to the context, given to orient the meaning by accompanying the expression of personal qualities that will gradually emerge.

The experience is really educational because produces the expansion and enrichment of the individual, leading him/her towards self-improvement and the acquisition of new skills. The environment, characterized by the presence of a plurality of opinions and different groups, that sometimes clash one another, facilitates the progressive development of the characteristics of the person.

The course will start on Thursday evening with a welcome dinner and will end on Saturday, after lunch, at 4 p.m.

Subject matter

The teaching units, with an indicative duration of one hour, will focus on the following topics:

Friday Morning:

  • Problem solving: an integrated experience (mind, body, energy)
  • Problem finding: a case
  • Observation skills
  • Exercises on observation capacity

Friday afternoon:

  • How to identify the parameters of the problem
  • Problem solving and energy dimension
  • Group work on problem solving
  • Experiences nature of relaxation

Saturday morning:

  • The elements to solve a problem
  • The management of risks and uncertainties
  • Creative approach and brain storming
  • Styles of thought and styles of behaviour
  • team work
  • Closing and conclusions of the course


No specific competence is required to take part in the course. However, to fully exploit this individual and collective experience, participants can read the text Giorgio Nardone – Pocket Strategic Problem Solving – edit. Ponte alla grazie, Mi – 2009 Bridge to the graces, Mi – 2009.


The teaching staff is made up of all the staff of Icaro and of the Centroanidra present in Borzonasca. In fact, all the moments of life at the center will be an opportunity for reflection and learning. In particular, the “classroom” moments will be managed by Paolo Bendinelli, a teacher with long experience in training with adults and personal and group training, by Bruno Banone and Piero De Luca.


Participation in the course costs € 500 + VAT 22% which will be added to the costs of residency (2 days) ranging from € 150 to € 240 + VAT10% depending on the solution chosen and agreed with the secretariat at the time of enrolment.

Where and when it takes place

The course will take place at the Centroanidra of Borzonasca, in the locality of Casali di Stibiveri.

What is Icaro

Icaro was born from Università Popolare Anidra with the purpose of creating a line of activities aimed at encouraging the meeting between education, vocational training, and the work world, creating also a fertile field of valid and useful opportunities for both young people and companies.

Università Popolare Anidra has a holistic view of education as it considers the person in the completeness of his/her being, for this it focuses the work on the whole field of experience: body, mind, emotions, relationships, nature, individual and team work. The belief that “being is more important than knowing” drives Anidra to consider training as a “place” of continuous learning where skills are measured and valued for a better expendability in working environments and everyday life.

Further information about Icaro, about the Università Popolare Anidra and on the Anidra Wellness Center can be found by consulting the websites,

Contact persons

For further information and to register for the courses, contact the Icaro Organizing Secretariat (